Check-in & Check-out Times:

Q:  What time is check-in and check-out?

A:  Check-In: No earlier than 3:00 PM on check-in day

      Check-Out: No later than 11:00 AM on check-out day

 

Booking

Q:  How much is the deposit?

A:  25% deposit is required to secure the reservation.

 

Q:  When do I make the final payment?

A:  The remaining 75% balance is due 30 days prior to check in.

 

Q:  Do you take credit cards?

A:  We accept all major credit cards. Payments can also be made through PayPal.

 

Q:  Can I pay cash on arrival?

A:  We do not accept cash payments.

 

Q:  When do I pay the damage deposit?

A:  No damage deposit is required at this time.

 

House Rules

Q:  What are your house rules?

A:   Below are our house rules:

  • This is a strictly non-smoking home. No smoking (or vaping) inside the condo or on the lanai (balcony). There are designated approved smoking areas throughout the Islander property.

  • Minimum renter age is 18.

  • No parties or events in the condo or on the Islander property.

  • Maximum occupancy is 3 people, including infants and children.

  • No animals inside the condo.

  • An initial set of starter essentials (shampoo, trash bags, toilet tissue, etc.) is provided for your arrival. There is no maid service or supply replenishment during your stay.

Cancellation Policy

Q:  What is your cancellation policy?

A:

  • 60 days or more prior to arrival date: 100% refund for cancellations or reservation date changes.
  • Less than 60 days prior to arrival date:  No refund for changes or cancellations.
  • Arrival date = 3:00pm Kauai time the date of your check in.

General Info

Q:  Do you have restrictions on pets?

A:  No pets are allowed in the condo.

 

Q:  Can I smoke at your property?

A:  Smoking is strictly prohibited in the condo and outside on the lanai. There is a designated smoking area near the Islander at the Beach lobby.

 

Q:  Do I have to clean the property before we leave?

A:  No need to clean the property. We have a professional housekeeping service that will clean the condo upon your departure.

 

Q:  Do we have to recycle?

A:  We encourage recycling. Currently only glass bottles and metal cans are recycled. The recycling area is downstairs at the other end of the building. The trash is located there as well.

 

What is included in the rental

Q:  What do I have to bring?

A:  You don’t need to pack much for your Kauai vacation. All dress on Kauai is casual. Bring cotton shorts, t-shirts, sandals, tennis shoes or hiking shoes, a light sweater or sweatshirt during winter, and a couple of bathing suits.

Grocery stores carry small supplies of anything you may need, and we have 2 large grocery stores (Food Land and Safeway) within a mile from the condo.

If you need snorkel equipment, the Snorkel Depot next door rents snorkel gear or you can go to Snorkel Bob’s about 1 mile north of the condo.

 

Q:  Do you have a blender/toaster oven?

A:  We have a high quality blender, toaster oven and dual hot plate in the bottom shelf of the kitchen island. The dual hot plate acts like a stove top and is great for making omelets, boiling pasta and making other great meals. In the kitchen island you will also find silverware and pots & pans.

 

Q:  Are there wash and beach towels?

A:  We provide a full set of bath, face and hand towels. We also provide 4 soft beach towels. We have a convenient drying rack on the lanai that you can use to dry your swimsuits and beach towels.

 

Q:  How about any items for enjoying the beach and the nearby hikes?

A:  We have a full assortment of beach items including 2 beach chairs with drink holders, coolers for drinks and meals, large umbrella for shade, and 2 bamboo mats. There are 2 sets of hiking poles that we absolutely love to take when hiking the nearby Kuilau Ridge trail and the amazing North and South Shore hikes.   As a special treat, we have a pair of binoculars that you can use to spot dolphins and whales (in season) from our lanai.

 

Q:  Do you provide any starter packs or supplies?

A: We provide a coffee starter pack with creamer and sugar for you to enjoy.  In the bathroom we have provided a starter set of shampoo, conditioner, body lotion, soap and toilet paper.

 

Q:  Are cleaning supplies included?

A:  We have provided dish soap and a sponge in the kitchen.

 

Q:  Do you have books and games?

A: We have several wonderful guidebooks in the condo that are great references for fun activities on the island. Our favorite guidebook is The Ultimate Kauai Guidebook: Kauai Revealed. It’s a great source for breathtaking hiking trails, secluded beaches, pristine reefs, delicious places to dine, relaxing resorts, exciting waterfalls, colorful canyons and so much more.

 

Q:  Is there a first aid kit?

A:  We do not have a first aid kit.

 

Q:  What size is the bed and how many pillows are there?

A:  The bed is a comfortable queen size bed with a brand new mattress. There are 4 sleeping pillows on the bed along with many decorative pillows as well. We also have an extra 2 pillows and a blanket in the upper armoire shelf that can be used for the full size sleeper sofa.

 

Q:  Do your mattresses have hypo-allergenic covers?

A:  Yes, the mattress has a hypo-allergenic and waterproof cover.

 

Facilities and Features

Q:  Is there a pool or hot tub?

A:  We have a pool right next to the condo and a jetted hot tub as well.  There is live Hawaiian music every Saturday at 5:00 PM (weather permitting) at the pool for your enjoyment.  There are also a few cabana areas next to the pool where you can lay down in the shade and read a book or take a nap. There is also a pool bar with bartender with happy hour daily from 4:00-6:00 PM. The pool is open until 10:00 PM.

 

Q:  How about a bbq grill?

A:  There are 3 gas grills next to the pool. We have bbq equipment such as spatulas and skewers in the top drawer of the kitchen island.

 

Q:  What type of internet connection do you have?

A:  We have high speed internet with speeds up to 30 Mbps

 

Q:  How about cable TV?

A:  Sure, we have cable TV including many local channels and over the 300 other channels.

 

Q:   Do you have a phone in the condo:

A:  Yes, we do have a phone with unlimited local and long distance calling, to the Mainland, the Neighbor Islands, Canada, and Mexico.

 

Q:  Are there any iPod or iPhone docking stations?

A:  There is an iPhone/iPod dock with speakers that you can use to charge your iPhone and listen to music as well.

 

Q:  Are there any iPod or iPhone docking stations?

A:  There is an iPhone/iPod dock with speakers that you can use to charge your iPhone and listen to music as well.

 

The Local Area

Q: How far is the nearest general store or supermarket?

A: . The larger grocery stores are Food Land and Safeway and are located about 1 mile north of the condo.

 

Q:  How far is the closest restaurant?

A:  The Kilauea Fish Market is right next door. They have amazing ahi wraps! Check them out on Yelp. Also the Hukilau Lanai is a 3 minute walk from the condo and is great for special occasion or romantic dinner spot. CHeck out the new restaurant Lava Lava Beach Club which has great happy hours and live music.

 

Q:  Is there any good hiking in the area?

A:  We have amazing hiking just 15 minutes’ drive from the condo. Our favorite local hike is the Kuilau trail. It takes about 2-3 round trip and is easy/moderate in difficulty. You will see lots of waterfalls in the distinct mountains  and ocean views.  Sleeping Giant eastside is also another nice hike. We have a guidebook in the condo dedicated to Kauai hikes.

 

Q:  Is there a good child friendly beach nearby?

A:  As far as swimming in the ocean with your little one, Lydgate Beach Park located 5 minutes’ drive south of the condo and has a boulder-enclosed pond that is wildly popular for swimming and snorkeling. It also has two playgrounds (Kamalani), the best on the island.